Help Center

Simply click on the “little heart shape” icon found on the product and add them to your “favourites” you can always decide later. Please note that the prices of products are subject to change.

Use the Shopping Cart as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Cart holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Cart, just click on the 'Add to Cart' button found in the product page.

View the contents of your Shopping Bag at any time by clicking on the Shopping Cart icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Cart.

If you change your mind and want to change the quantity of an item(s) already in your Shopping Cart, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Cart.

Click on the “-“ symbol in the quantity of your Shopping Cart. Please be aware that as long as an item is still visible in your Shopping Cart, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to request for Returns or Refunds of your order. Detailed information will be found at the Return Policy section.

Free shipping to Singapore

Free international shipping for all purchase over USD$80

Shipping charges for your order will be calculated and displayed at checkout.

*Overnight delivery is not available for orders for the time being. 

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses.

*Full address must be provided to prevent delays in shipping

For more details on the delivery estimates please refer to the shipping options at checkout, it will be updated periodically. Generally, it will take 3 to 21 business days for delivery.

How do I write a delivery address?

Ans: Just like how you will write when you are posing an parcel.

Here are a few examples below:

Singapore:

• street address or post office box number
  
• city, state, and ZIP code
  
• country
  

Example as follow

• ABC Street, Level 01, Unit 012
• Singapore 123456
  
• Singapore
  

United States:

• street address or post office box number
  
• city, state, and ZIP code
  
• country
  

Example as follow:

• 01 ABC Ave, #123
  
• A City, Florida, 12345
  
• United States of America
  

United Kingdom:

• address number and name of the street
  
• Name the town or city
  
• County

Example as follow

• 01 INDUSTRIAL DR
  
• LONDON ABC123
  
• ENGLAND

Please ensure your delivery address is valid and all information entered correctly to avoid and delay in delivery. 

All orders are processed within 3 to 5 business days. Orders are not shipped or delivered on weekends or holidays.

For more details on the shipping time please refer to the shipping options at checkout, it will be updated periodically. Generally, it will take 3 to 7 business days for delivery. For personalized gifts, it will take around 3-21 business days.

Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

All orders are processed within 3 to 5 business days. Orders are not shipped or delivered on weekends or holidays.

For more details on the shipping time please refer to the shipping options at checkout, it will be updated periodically. Generally, it will take 7 to 21 business days for delivery.

Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

• United States
  
• United Kingdom
  
• Canada
  
• Australia
  
• New Zealand
• South Korea
  
• Taiwan
• Malaysia
  
• Hong Kong
  
• Singapore
  

We will deliver to other countries in the near future.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours. 

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

On rare occasion where the product is lost or damaged. Please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Generally it will depends on your location and the carrier you have chosen when you purchase. Generally, for all international orders will take 7 to 21 working days to arrive. Alternatively, you can track your orders by the tracking code provided.

Generally it will depends on your location and the carrier you have chosen when you purchase. One day shipping is currently not yet available, we will work towards shorter shipping time in the future. For more information, please refer to the shipping policy section for more details.

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. LOVELEMENTS™ can assume no liability in such cases. As a precaution, LOVELEMENTS™ therefore recommends that you place orders to be delivered to remote locations as early as possible. 

We accepts Visa, Mastercard and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with LOVELEMENTS™.

LOVELEMENTS™ online store is certified Level 1 PCI DSS compliant. Which ensures you to have peace of mind when shopping from our site and makes sure your data is protected during online payments.

The Payment Card Industry Data Security Standard (PCI DSS) was adopted by the Payment Card Industry Council in 2005 with the aim of protecting card holder data used during online payments.

It is backed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa (source).

Customer satisfaction is on the top of our minds. Because we love you so much, if for any reason you are not completely satisfied with your purchase from LOVELEMENTS™ eStore, we offer a one-off free return and give you a full refund (except the shipping cost). For hygiene reason, we regret to advise that we do not accept return of all earrings products.

Please note that to be eligible for the refund processing you have to notify us within 99 days from the date of order arrival of the item. We really love to see that you enjoy our product, but should the items to be not satisfactory, please email us on your return(s) request. 

Upon receiving of your return items, it will be inspected at our appointed addresses. We will notify you that we have received your returned item. 

To be eligible for a return, all items is to minimally meet the following requirements:

• Original Resale-able Condition & All Accessories Intact
  
• Original Packaging, Gift Box Etc.
  
• Within 99 days of receipt
  
• Original Invoice Available
  
• Not under the Non-Exchangeable & Non-Refundable Items list
  

Once return(s) are approved, refund will be processed, and a credit will automatically be applied to the same credit card used for the purchase within a certain amount of days.

If you have purchased a Jewelry set / Jewelry and wish to return it for a refund due to valid reasons only, the complete set must be returned.

Refunds will be unavailable for sale goods and promotional items.

Exchange of items due to change of mind will be unavailable.

Please note that due to hygiene concerns certain items are non-exchangeable, non-returnable and non-refundable.

Kindly double check that the items you wish to return do not fall under this list.

• Earrings
  

Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.

As the list is non-exhaustive and may vary from time to time, you can always refer to here for your item's return/refund eligibility.

To return your product, you will be given a return address upon contacting us at info@lovelements.com. You will be responsible for paying for your own shipping costs or any fees incurred for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item via a non-trackable shipping service.

If you decide to do a return of your purchase, please contact our Customer Service Team.

Kindly follow these steps below so that we can better arrange your return request:

1. Please send an email to our Customer Service Team with the following information with Headline in the following format

Headline: "Return request for [Order Number ID] purchased on [DD MMM YYY]" :

Body of the email to included the following information:

• Full Name
  
• Order Number ID
  
• Item(s) to be returned
  
• Photo of the item(s) to be return
  
• Reason(s) for the return
  

 2. Our Friendly Team will contact you within the next 7 business days to acknowledge your request and confirm on your details.

3. You will then receive an email with the return instructions and a Return number will be given.

4. Please pack the completed Return Form together with the item(s) in the original LOVELEMENTS™ packaging in the parcel.

5. Do send the item(s) that you wish to return to the address by courier within 30 days of purchase.

• LOVELEMENTS™ eStore: Address will be provided by our Customer Service Team. Simply email: info@lovelements.com
  

6. Please note that the customer should bear the shipping cost or any taxes incurred for returning the item(s) to LOVELEMENTS™ eStore and be responsible for the safety of the delivery.

7. All returns will be processed within the next few business days upon meeting our return policies and confirmation of the items original condition. An email notification will be sent to you as soon as the refund is completed from our end.

8. Your refund(s) should appear on your bank statement within 14 to 21 business days, depending on your bank/card issuer. Please contact your bank/card issuer directly should you have any further clarifications pertaining to your refund(s).

Yes, you will be responsible for paying for your own shipping costs or any fees incurred for returning your item.

We are regret to inform you, we do not accept exchange(s) of item(s) due to change of mind.

No, unfortunately we will not be able to do a refund. 

No, as per our refund policy unfortunately we will not be able to do a refund. 

You can sign up for our Newsletter through our website. Enter your Email Address and name in the Newsletter Sign Up panel.

Simple! Now you are always updated with our latest product and jewelry related news!

Click "Login" to Sign Up now!

To Refer our products to your friends, you can simply click the social share button at the bottom of each product.

Come share the love!

We regularly update our website with the latest products and styles you will definitely fall in love. You can find these products in various categories as well as in our New Arrivals section. Be surprised, be amazed, be loved.

Creating an account on our website is easy.

Simply prepare some essential info such as:

• Your Name
  
• Your Email Address
  
• Your mailing Address (Optional)
  

You need to enter all the required information in respective fields and click 'Create New Account' button to submit your account information. On successful creation of your account, a confirmation page will appear as well as you will get a confirmation email. After creation of your account, you will be able to access this account by entering your Email Address and Password information at Sign In page.

To change your Account Password, you need to Sign In into your Account. On signing in, you will get Update My Account page and you need to click 'Change Password' button at the bottom of this page. On Change Password page, you need to enter your Existing Password and your desired New Password. Once you will confirm your New Password by re-entering it and then click on the 'Change Password' button, your Account Password will be changed and a confirmation page will appear. You will receive a Password Change Confirmation email from us.

To search your desired products, simple click on the "SEARCH" link at the top of the page. You can search for keywords such as "necklace" "earrings" or even "season" to search for jewelry that matches your theme.

All the products that meet these specifications will be displayed to you in search result page.

Simply click on the drop down menu on the top of the page and select your desired gifts of love. The drop down menu can also be found at the top left hand corner if you are using a mobile devices.

Our website provides various means of connecting with our customers. You can click simply find the info at the contact us page. 

Simply enter your First Name, Last Name, Email Address and Subject along with your Message and click the 'Submit' button. Your Message will be emailed to us and you will also receive a confirmation email for the same. You will receive a reply within 1-5 business days.

We as an eStore, we can bring you the best elegant and quality jewellery for your loved ones with you at the comfort of your house. Currently we have no plans on setting up a physical store yet.

Regular cleaning of Jewelry is not required and not recommended.

If you really want to clean your jewelry, you can simply follow these few simple steps:

1. Prepare a pot of warm water
   
2. Place your jewelry in the water for 5 mins
   
3. Gently wipe your jewelry with a microfiber cloth
   

Note:

• Do NOT use any chemicals to clean the jewelry
  
• Do NOT use any other cloth other than microfiber cloth to clean the jewelry
  

You should also avoid the situation where your jewelry come in contact with chlorine bleach, hair spray or other chemicals because they can damage the protective plating and cause tarnishing of the jewelry.

All our jewellery are treated with a precious platinum group metal called Rhodium which allows the jewellery to remain its shine with minimal hassle in maintenance.

• During excessive cleaning of the jewellery, the Rhodium plating will gradually being rubbed off leaving the metal within to exposed to the environment causing tarnishing "blackening" of the metal.
  
• Sterling silver and other precious metals when exposed to air will tarnish which will lead to dulling of the colour. Without the protective Rhodium plating all silver jewelries will required huge effort in maintaining its shine. 
  
• Re-plating of Rhodium will be required to allow the shine to recover.
  

Following are a few caution to take when handling Fine Jewellery such as Silver, Gold or Platinum: 

• Do NOT use any chemicals to clean the jewelry
  
• Do NOT use any other cloth other than microfiber cloth to clean the jewelry
  

You should also avoid the situation where your jewelry come in contact with chlorine bleach, hair spray or other chemicals because they can damage the protective plating and cause tarnishing of the jewelry.

A Precious Metal are a group of metal with rare metallic / chemical properties and thus will have an high economic value. Precious metals are generally noble metals where they do not really react to other elements and have higher melting points than other metals.

Metals such as Gold, Silver, Platinum or Rhodium are considered as precious metals. Amount which Rhodium is of the highest value but due to its fluctuation on the pricing Gold is a more popular precious metal.

These metals are generally used extensively in the making of jewelry.

You can find out more on Jewelry in our popular Jewelry 101 series where you will learn more about the jewelry you are wearing for a better informed decision when you take the jewelry home.