Frequently Asked Questions (FAQs)

    on Shipping & Delivery

    Yes! We provide free delivery if you purchase over a certain amount. This not only save you time and the hassle of getting your gift of love delivered to your door step.

    You can check out more on our free deliver offer at our dedicated delivery page.

    The estimated delivery time depends upon the type of delivery you choose. If you order something from the available stock then it will arrive early while the “made to order” purchase will take a little time (not more than 4 weeks).

    You can check for more details regarding delivery time at our dedicated delivery page.

    We deliver your product through a safe and secure logistics partner. You wee see the estimated delivery charges during your checkout. For Singapore delivery, we offer free delivery when you purchase more than a certain amount.

    Do note, the customer has to pay for the shipping charges in case of international orders. Additionally, customs duty and other taxes levied by the destination country have to be paid by the customer to the logistics partner at the time of delivery. The delivery of all consignments is on a Delivery Duty Unpaid (DDU) basis.

    You can check for more details regarding delivery charges at our dedicated delivery page.

    on Ordering & Sales

    We understand that customers can face several challenges during online shopping. You might get confused or stuck. We are ready to resolve all your queries within 24 hours. LOVELEMENTS is available online for you 24/7. You can chat with our customer service anytime for any query. Contact our service, and Get advice from our design expert.

    We accept all types of credit/’debit cards including Visa, MasterCard as well as PayPal, and Google Pay and Apple Pay.

    You can check for more details regarding payment processing at our dedicated payment page, or if you face any queries related to payment use, you can drop us a message by contacting us.

    on Terms Used

    Items selected from our ready collection stocked in Singapore will be shipped immediately upon receipt of payment. We will share tracking details with you via your preferred channel of communication (Email).

    Items selected from our ready collection stocked in Singapore will be shipped immediately upon receipt of payment. We will share tracking details with you via your preferred channel of communication (Email).

    on Materials & Plating

    LOVELEMENTS is known to craft high quality 925 Sterling Silver jewelry, S925 jewelry.

    And when requested, we will offer 14k, 18k, and 22k gold jewelry as per the customer’s choice. The product description will give you all the details of each collection or category.

    We do sell fashion jewelry, these are jewelry that are valued on the unique design and style together with the high quality branding of the jewelry. These fashion jewelry are generally made of a mix of alloy, brass, stainless steel or with small amount of precious metals. The product description will give you all the details of each collection or category.

    We use rhodium a type of platinum for plating of most of our jewelry. This precious metal is known for its silver brilliance and providing protection of the jewelry from scratches, making the jewelry suitable for daily use.

    Having said so, some of our exclusive selections are plated with 14K, 18K and 22K gold or other types of metals to give you the specific color you see n your jewelry.

    The product description will give you all the details of each collection or category.

    General Knowledge

    Cubic Zirconia Diamond (also known as CZ) is a crystal similar to a diamond comparable to its brilliance and crystal clarity. It is a synthesized crystalline material that is colorless, hard, and flawless.

    A Cubic Zirconia Diamond brilliance looks so much like a diamond; it is an affordable alternative to diamonds. Variations of colors can be seen sometimes to simulate the different colors of a Diamond.

    Cubic Zirconia vs Diamond

    Cubic Zirconia Diamond is a fuax diamond which is a diamond simulants that are gemstones which look like diamonds.

    Diamond simulants such as cubic zirconia (CZ) or moissanite are both visually and compositionally different than diamonds, these gemstone look like diamonds but are not diamonds.

    Due to the similarity in the optical and physical properties of a Cubic Zirconia, many have mistaken CZ to be a natural diamond.

    Cubic Zirconia vs Diamond Comparison Chart

    Many people, even some trained professionals, cannot tell the difference between natural diamonds and Cubic Zirconia Diamond.

    While different in chemical composition, a CZ diamond have a higher dispersion compared to a natural diamond creating a more colorful flashes of the gem creating higher level of “flare” that makes a gemstone “sparkle” scattering into rainbow-colored light.

    Diamond Fire - Diamond vs Cubic Zirconia Light Dispersion Comparison

    Cubic Zirconia Diamond are crystals that stand out amount many of its close relatives to have a greater brilliance than natural diamond.

    Take away note: Cubic Zirconia is NOT a Natural or Man-Made Diamond but due to its similarity to a diamond, it is an affordable alternative to diamond and is a diamond simulant, thus the product is named as Cubic Zirconia Diamond or CZ Diamond.

    Do you Offers Guides for Jewelry Sizing?

    Yes, and in fact we’ve create dedicated sizing guides for jewelry such as necklace and earrings. We’ve even include a styling guide so that you will know what type of jewelry will compliment your neckline or face shape.

    You can check out our complete sizing guide here:

    About Our Brand

    If you are wondering how to pronounce LOVELEMENTS™, it is pronounced as “LOV-ELE-MENT-S”.

    LOVELEMENTS™ is a combination of 2 words, “LOV (or LOVE)” and “ELEMENTS”. The word itself means the elements of love.

    LOVELEMENTS™ is not a word but a brand name that is created by us here at lovelements.com. LOVELEMENTS™ is a registered trademark with USPTO and IPOS.

    LOVELEMENTS is an online jewelry brand based out of Singapore. We only sell our products online and at present do not have any brick and mortar store. We operate orders, queries, and customer lifecycle through our website www.lovelements.com.

    At LOVELEMENTS , the team runs its operations from our corporate office and design rooms.

    We believe in making our designs availability and delivery as convenient as possible for our customers. LOVELEMENTS facilitates door-step delivery with 100% safety.

    With detailed product description, trusted collaborations, partnerships to global payment gateways, and honest customer feedback, we’ve gain the trust of thousands of shoppers and helped each of our customers to find the perfect gift of love.

    Founded back in 2016, we protect our age-old legacy through transparency in our communication.

    Need Help?

    Get in touch with us at our contact us page. We will get back to you as quickly as possible.