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Shipping @ a Glance

Shipping rates together with an delivery estimate will be automatically calculated and at checkout.
You will always know when you lovely gift will arrive at your doorstep. 
Shipping at a Glace for LOVELEMENTS Jewelry
Remember: Full address must be provided to prevent delays in shipping 

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 15 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse will be shipped by USP/ NinjaVan/ DHL/ USPS or other logistic providers depending on the location and options you choose.

Do you ship worldwide?

Yes. We provide free shipping to over 15 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
Singapore (Free Shipping) 3-7 Business days
United States, Canada, Europe 7-21 Business days
Australia, New Zealand 7-21 Business days
Central & South America 7-21 Business days
Asia 7-21 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info after 5 business days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our No.1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused)
  • For more details please refer to FAQ Page

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Other exceptional circumstances outside the control of lovelements.com
  • For more details please refer to FAQ Page

For more details please refer to our FAQ page.

Happy Shopping!

Happy Shopping

Necklace
Earrings
LUXE Collection

We challenge the preconceptions of jewelry with the exquisite design based on the Elements of Love to inspire and excite our customers. The belief that every lady should be pampered for all occasions is reflected in LOVELEMENTS™ elegant selection of affordable luxe. The Elements of Love That Binds us.

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