SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 15 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by USP/ NinjaVan/ DHL/ USPS or other logistic providers depending on the location and options you choose.
Do you ship worldwide?
Yes. We provide free shipping to over 15 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|Singapore (Free Shipping)||
3-7 Business days (Others)
3-21 Business days (Personalized Gifts)
|United States, Canada, Europe||7-21 Business days|
|Australia, New Zealand||7-21 Business days|
|Central & South America||7-21 Business days|
|Asia||7-21 Business days|
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info after 5 business days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Customer satisfaction is on the top of our minds. Because we love you so much, if for any reason you are not completely satisfied with your purchase from LOVELEMENTS™ eStore, we offer a one-off free return and give you a full refund (except the shipping cost). For hygiene reason, we regret to advise that we do not accept return of all earrings products.
Please note that to be eligible for the refund processing you have to notify us within 99 days from the date of order arrival of the item. We really love to see that you enjoy our product, but should the items to be not satisfactory, please email us on your return(s) request.
Upon receiving of your return items, it will be inspected at our appointed addresses. We will notify you that we have received your returned item.
To be eligible for a return, all items is to minimally meet the following requirements:
- Original Resale-able Condition & All Accessories Intact
- Original Packaging, Gift Box Etc.
- Within 99 days of receipt
- Original Invoice Available
- Not under the Non-Exchangeable & Non-Refundable Items list
Once return(s) are approved, refund will be processed, and a credit will automatically be applied to the same credit card used for the purchase within a certain amount of days.
If you have purchased a Jewelry set / Jewelry and wish to return it for a refund due to valid reasons only, the complete set must be returned.
For more details please refer to FAQ Page
For more details please refer to our FAQ page.