Privacy Policy

    Your privacy is important to us.

    Hence we have developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information.

    Please take a moment to read through our privacy policy.

    Access and use of the www.lovelements.com website (hereinafter, “Website” or “lovelements.com ”) confers user status upon visitors to the website and implies full acceptance without reservation of the conditions of use applicable at any moment on the part of the user.

    This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

    Definition of LOVElements’s Website

    The definition of LOVElements’s Websites are websites that are owned and/or operated by LOVElements.
    The current list of websites that are owned and/or operated by LOVElements:

    • www.lovelements.com

    Any other website that is not listed above may not be owned and/or operated by LOVElements. If you have any doubt or questions about any website that is owned and/or operated LOVElements, you may contact us by email.

    At LOVElements, we are committed to protecting the privacy and security of our customers and site visitors, including you. The LOVElements team members are customers themselves. We therefore fully appreciate and respect the importance of data privacy and security on the Internet.

    We believe you should feel both informed and empowered when it comes to our handling and usage of your information.

    We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

    While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal identifiable information may include but is not limited to your name, email address etc. (“Personal Information”).

    We may collect User’s personal information from Users, third parties, or publicly available resources in a variety of ways, including (but not limited to):

    • Site visits
    • Site registration
    • Order placement
    • Interactions with our Customer Service team
    • Information in forms on or relating to our Site
    • Responses to surveys from or regarding our Site
    • Newsletter subscriptions
    • Any other User activity with services, features or resources made available on our Site

    Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this site.

    Protection of Personal Information

    The Website uses data security technologies to prevent any unauthorized access to data and ensure data confidentiality.

    Furthermore, all transactions via the Website will be performed via secure payment systems.

    LOVElements work to adopt all necessary technical and organizational measures to guarantee the security and integrity of the personal data it treats and to prevent the loss, alteration, and/or unauthorized use of the same by third parties.

    LOVElements.com has links to other websites that we do not have control over. Users may find advertising or other content on our Site that is linked to the sites and services of other third parties which we have no control over the content or nature of these sites. The inclusion of any links does not necessarily imply a recommendation or sharing of the views with them. Any content or links that appear on these sites are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services have their own privacy policies and customer service policies. As such, browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.

    In no event we will be liable for any injury or death, loss or damage including without limitation, consequential or indirect loss or damage, or any loss or damage arising from loss or damage of data or profits arising out of, or in connection with, the use of this website or its related products.

    Disclosure to Third Parties

    LOVElements may share the information collected from you with authorized third parties such as our external service providers so that they could provide products and services to LOVElements. LOVElements would only pass on your information to the authorized external service providers when we deemed that the information to be passed on is necessary for them to provide the product and services that we have requested from them or necessary to provide services and/or fulfill and despatch an order to you.

    Information provided to us will only be shared with our external service providers when the information is necessary for the external service providers to provide services to us.

    In order to fulfill and despatch any order(s) that you may have placed on LOVElements’s website, we may share your personal information such as name, address, shipping address, contact number, and any other necessary information to our service providers (s) such as third-party fulfillment company, logistics provider, courier company and postal carriers.

    Orders with third-party shipping carriers chosen as the shipping method would have the necessary order and recipient’s information shared and provided with the third-party shipping carriers, an example but not limited to the list is as listed below:

    Shipping Method Shipping Carriers

    • Ninja Van Registered Delivery
    • Ninja Logistics Pte Ltd
    • Ninja Van Express Delivery
    • Ninja Logistics Pte Ltd
    • Singpost Normal Mail
    • Singapore Post Limited
    • Singpost Registered Mail
    • Singapore Post Limited
    • Singpost SmartPac
    • Singapore Post Limited
    • Singpost AM Mail
    • Singapore Post Limited

    Note: These are just some examples, we may use other third-party shipping carriers when required.

    In the event, that your information is to pass on to a third party external service provider for advertising, marketing, and communication purposes, we would do our best in ensuring that the service provider would not share your information with any other party other than its subcontractors and/or suppliers unless it is being communicated to us and authorized by us.

    Otherwise, unless required by law, all information provided to LOVElements will be kept strictly confidential.

    Communications

    We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may interest you.

    Cookies

    Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

    Security

    We are always striving to make sure your information is protected. The security of your Personal Information is important to us. As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorized access to that information. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We will do our best to protect your personal data, however, there are also a number of things that you can help with.

    You can keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or any of your online accounts. As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.

    Changes To This Privacy Policy

    This Privacy Policy is effective as of 20 Jan 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided or by placing a prominent notice on our website.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us at info@lovelements.com.