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How can I Search a Product?

To search your desired products, simple click on the "SEARCH" link at the top of the page. You can search for keywords such as "necklace" "earrings" or even "season" to search for jewelry that matches your theme.

All the products that meet these specifications will be displayed to you in search result page.

How are the products arranged?

Simply click on the drop down menu on the top of the page and select your desired gifts of love. The drop down menu can also be found at the top left hand corner if you are using a mobile devices.

Order

Shopping for the perfect gift has never been easier! Browse the rich variety of LOVELEMENTS™ products from the comfort of your own home.

Love what you are seeing?

Simply click on the “little heart shape” icon found on the product and add them to your “favourites” you can always decide later. Please note that the prices of products are subject to change.

Shopping Cart

Use the Shopping Cart as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Cart holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Cart

To add a product to your Shopping Cart, just click on the 'Add to Cart' button found in the product page.

To view the contents of your Shopping Cart

View the contents of your Shopping Bag at any time by clicking on the Shopping Cart icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Cart.

To change the number of products in your Shopping Bag

If you change your mind and want to change the quantity of an item(s) already in your Shopping Cart, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Cart.

To remove products from your Shopping Bag

Click on the “-“ symbol in the quantity of your Shopping Cart. Please be aware that as long as an item is still visible in your Shopping Cart, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to request for Returns or Refunds of your order. Detailed information will be found at the Return Policy section.

Shipping

Thank you for visiting and shopping at "lovelements.com". Following are the terms and conditions that constitute our Shipping Policy.

Free Shipping

Currently free shipping is provided to Singapore Island wide

For international shipping, free shipping for all purchase over USD$80

Delivery Address

Please ensure your delivery address is valid and all information entered correctly.

Few examples as follow:

Singapore:

• street address or post office box number
• city, state, and ZIP code
• country

Example as follow

• ABC Street
• Level 01, Unit 012
• Singapore 123456
• Singapore

United States:

• street address or post office box number
• city, state, and ZIP code
• country

Example as follow:

• 01 ABC Ave, #123
• A City, Florida, 12345
• United States of America

United Kingdom:

• address number and name of the street
• Name the town or city
• County

Example as follow

• 01 INDUSTRIAL DR
• LONDON ABC123
• ENGLAND

LOVELEMENTS™ Online currently delivers to the following countries:

• Singapore (Domestic Shipping)
• United States
• United Kingdom
• Canada
• Malaysia
• China
• Hong Kong
• Australia
• New Zealand
• South Korea
• Taiwan

Domestic Shipment Processing Time

All orders are processed within 3 to 5 business days. Orders are not shipped or delivered on weekends or holidays.

For more details on the shipping time please refer to the shipping options at checkout, it will be updated periodically. Generally, it will take 3 to 7 business days for delivery.

Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

International Shipment Processing Time

All orders are processed within 3 to 5 business days. Orders are not shipped or delivered on weekends or holidays.

For more details on the shipping time please refer to the shipping options at checkout, it will be updated periodically. Generally, it will take 7 to 21 business days for delivery.

Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is not available for orders for the time being.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses.

* Full address must be provided to prevent delays in shipping

For more details on the delivery estimates please refer to the shipping options at checkout, it will be updated periodically. Generally, it will take 3 to 21 business days for delivery.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

On rare occasion where the product is lost or damaged. Please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

I have ordered my items a few days now, when will it be arriving?

Generally it will depends on your location and the carrier you have chosen when you purchase. For more information, please refer to the shipping policy section for more details.

I need my items tomorrow, can you deliver them today?

Generally it will depends on your location and the carrier you have chosen when you purchase. One day shipping is currently not yet available, we will work towards shorter shipping time in the future. For more information, please refer to the shipping policy section for more details.

Punctual delivery

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. LOVELEMENTS can assume no liability in such cases. As a precaution, LOVELEMENTS therefore recommends that you place orders to be delivered to remote locations as early as possible.

Payments

Payment by Credit Cards

We accepts Visa, Mastercard and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed.

Payment by Paypal

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with LOVELEMENTS™.

How secure is my order?

LOVELEMENTS™ online store is certified Level 1 PCI DSS compliant. Which ensures you to have peace of mind when shopping from our site and makes sure your data is protected during online payments.

The Payment Card Industry Data Security Standard (PCI DSS) was adopted by the Payment Card Industry Council in 2005 with the aim of protecting card holder data used during online payments.

It is backed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa (source).

Returns and Refunds

Return Policy

Customer satisfaction is on the top of our minds. Because we love you so much, if for any reason you are not completely satisfied with your purchase from LOVELEMENTS™ eStore, we offer a one-off free return and give you a full refund (except the shipping cost). For hygiene reason, we regret to advise that we do not accept return of all earrings products.

Please note that to be eligible for the refund processing you have to notify us within 30 days from the date of order arrival of the item. We really love to see that you enjoy our product, but should the items to be not satisfactory, please email us on your return(s) request.

Upon receiving of your return items, it will be inspected at our appointed addresses. We will notify you that we have received your returned item.

To be eligible for a return, all items is to minimally meet the following requirements:

• Original Resale-able Condition & All Accessories Intact
• Original Packaging, Gift Box Etc.
• Within 30 days of receipt
• Original Invoice Available
• Not under the Non-Exchangeable & Non-Refundable Items list

If return(s) are approved, refund will be processed, and a credit will automatically be applied to the same credit card used for the purchase within a certain amount of days.

If you have purchased a Jewelry set / Jewelry and wish to return it for a refund due to valid reasons only, the complete set must be returned.

Refunds will be unavailable for sale goods and promotional items.

Exchange of items due to change of mind will be unavailable.

Non-Returnable & Non-Refundable Items list

Please note that due to hygiene concerns certain items are non-exchangeable, non-returnable and non-refundable.

Kindly double check that the items you wish to return do not fall under this list.

• Earrings

Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.

As the list is non-exhaustive and may vary from time to time, you can always refer to your Product Page for your item's return/exchange eligibility.

Shipping of Return Items

To return your product, you will be given a return address upon contacting us at info@lovelements.com. You will be responsible for paying for your own shipping costs or any fees incurred for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item via a non-trackable shipping service.

Instructions for Return(s)

If you decide to do a return of your purchase, please contact our Customer Service Team.

Kindly follow these steps below so that we can better arrange your return request:

• Full Name
• Order Number ID
• Item(s) to be returned
• Photo of the item(s) to be return
• Reason(s) for the return

• LOVELEMENTS™ eStore: Address will be provided by our Customer Service Team. Simply email: info@lovelements.com

Please note that the customer should bear the shipping cost or any taxes incurred for returning the item(s) to LOVELEMENTS™ eStore and be responsible for the safety of the delivery.
6. All returns will be processed within the next few business days upon meeting our return policies and confirmation of the items original condition. An email notification will be sent to you as soon as the refund is completed from our end.
7. Your refund(s) should appear on your bank statement within 14 to 21 business days, depending on your bank/card issuer. Please contact your bank/card issuer directly should you have any further clarifications pertaining to your refund(s).

Do I need to pay the shipping cost if I am returning the items?

Yes, you will be responsible for paying for your own shipping costs or any fees incurred for returning your item.

Can I return or exchange an item if it is due to change of mind?

We are regret to inform you, we do not accept refund(s) / exchange(s) of item(s) due to change of mind.

The price of the item I purchased has changed since I received it. Can I get a refund?

No, unfortunately we will not be able to do a refund. 

Can I return or exchange an item if it is after 30 days of receipt of the item?

No, as per our refund policy unfortunately we will not be able to do a refund. 

Contact Us

How can I Contact you?

Our website provides various means of connecting with our customers. You can click simply find the info at the contact us page. 

Simply enter your First Name, Last Name, Email Address and Subject along with your Message and click the 'Submit' button. Your Message will be emailed to us and you will also receive a confirmation email for the same. You will receive a reply within 1-5 business days.

I want to visit your store, may I know where is it located?

We as an eStore, we can bring you the best elegant and quality jewellery for your loved ones with you at the comfort of your house. Currently we have no plans on setting up a physical store yet.

Join the Club

How can I Subscribe to Newsletter?

You can sign up for our Newsletter through our website. Enter your Email Address and name in the Newsletter Sign Up panel.

Simple! Now you are always updated with our latest product and jewelry related news!

Click on the "login" icon to Sign Up now!

How can I Refer your Products to my Friends?

To Refer our products to your friends, you can simply click the social share button at the bottom of each product.

Come share the love!

How can I get latest Products?

We regularly update our website with the latest products and styles you will definitely fall in love. You can find these products in various categories as well as in our New Arrivals section. Be surprised, be amazed, be loved.

How can I create my Personal Account on your Website?

Creating an account on our website is easy.

Simply prepare some essential info such as:

• Your Name
• Your Email Address
• Your mailing Address (Optional)

You need to enter all the required information in respective fields and click 'Create New Account' button to submit your account information. On successful creation of your account, a confirmation page will appear as well as you will get a confirmation email. After creation of your account, you will be able to access this account by entering your Email Address and Password information at Sign In page.

How can I change my Account's Password?

To change your Account Password, you need to Sign In into your Account. On signing in, you will get Update My Account page and you need to click 'Change Password' button at the bottom of this page. On Change Password page, you need to enter your Existing Password and your desired New Password. Once you will confirm your New Password by re-entering it and then click on the 'Change Password' button, your Account Password will be changed and a confirmation page will appear. You will receive a Password Change Confirmation email from us

Knowledge Base

What is Precious Metal?

A Precious Metal are a group of metal with rare metallic / chemical properties and thus will have an high economic value. Precious metals are generally noble metals where they do not really react to other elements and have higher melting points than other metals.

Metals such as Gold, Silver, Platinum or Rhodium are considered as precious metals. Amount which Rhodium is of the highest value but due to its fluctuation on the pricing Gold is a more popular precious metal.

These metals are generally used extensively in the making of jewelry.

You can find out more on Jewelry in our popular Jewelry 101 series where you will learn more about the jewelry you are wearing for a better informed decision when you take the jewelry home.

How do I Care for my Jewelry?

Regular cleaning of Jewelry is not required.

If you really want to clean your jewelry, you can simply follow these few simple steps:

1. Prepare a pot of warm water
2. Place your jewelry in the water for 5 mins
3. Gently wipe your jewelry with a microfiber cloth

Note:

• Do NOT use any chemicals to clean the jewelry
• Do NOT use any other cloth other than microfiber cloth to clean the jewelry

You should also avoid the situation where your jewelry come in contact with chlorine bleach, hair spray or other chemicals because they can damage the protective plating and cause tarnishing of the jewelry.